MessageWorks Terms & Conditions

Last updated: 6 May 2026

1. Introduction

These Terms & Conditions govern your use of the MessageWorks website and the purchase of products and services through it.

By accessing the website, creating an account, using the design platform, or placing an order, you agree to be bound by these Terms & Conditions and by any other policies referred to within them, including our Privacy Policy and Cookie Policy.

If you do not agree to these Terms & Conditions, you must not use the website or place an order.

MessageWorks is operated by Atlantic Advanced Safety Ltd., with its registered address at Golden Mile Industrial Park, Breaffy Road, Castlebar, Co. Mayo, F23 DF44, Republic of Ireland. In these Terms, “MessageWorks”, “we”, “us”, and “our” refer to Atlantic Advanced Safety Ltd. “You” and “your” refer to the customer using the website or placing an order.

2. Company Information

MessageWorks is a platform for the design, ordering, and supply of customised signage, printed products, and related visual communication products.

For customer support or questions about these Terms, please contact us at:

3. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

• Misuse the website or attempt to interfere with its operation
• Submit unlawful, misleading, offensive, defamatory, discriminatory, or infringing content
• Attempt to gain unauthorised access to any part of the website, its systems, or other user accounts
• Use the platform in any way that could damage, disable, overburden, or impair our services

We reserve the right to suspend, restrict, or terminate access to the website or any account where we reasonably believe these Terms have been breached.

4. Eligibility and Account Registration

To access certain features, you may be required to create an account or provide order information as a guest user.

You are responsible for:

• Ensuring the information you provide is accurate and up to date
• Maintaining the confidentiality of your login credentials
• All activity carried out under your account

If you believe your account has been accessed without authorisation, you must notify us immediately.

We reserve the right to refuse registration, suspend accounts, or remove access at our discretion where necessary to protect the platform, our business, or other users.

5. Product Information

We make reasonable efforts to ensure that product descriptions, visuals, dimensions, and pricing displayed on the website are accurate.

However:

• Product images are for illustrative purposes only
• On-screen previews may differ from the final printed product
• Colours may vary depending on screen settings, materials, print methods, lighting, and colour conversion processes
• Minor variations in layout, scale, finish, trim, position, and colour may occur within normal production tolerances

Packaging, presentation, and materials may also vary from website images where reasonably necessary.

6. Orders and Contract Formation

Placing an order through the website constitutes an offer by you to purchase products or services from us.

An order is not accepted, and no binding contract is formed until we send you confirmation that your order has been accepted for processing, production, or fulfilment.

We reserve the right to reject, suspend, or cancel any order at our discretion, including where:

• The submitted content is unlawful, infringing, offensive, or inappropriate
• The order cannot be fulfilled for technical or operational reasons
• There is a pricing, product, or website error
• Payment is not authorised or is incomplete
• The supplied files are unsuitable for production

If we reject or cancel an order before production has started and payment has already been taken, we will refund the relevant amount paid.

7. Customised Products and Approval Process

MessageWorks provides customised products created to your specification.

By placing an order, you confirm that:

• You have reviewed all text, spelling, layout, colours, sizes, quantities, and specifications
• The design or artwork submitted by you is suitable for production
• You understand that the product will be produced based on the information and files supplied or approved by you

You may request changes to your order before final approval and before the order has entered production.

Once your order has been approved and you have received confirmation that it has entered production, no further changes, cancellations, or amendments can be guaranteed, and in most cases they will no longer be possible.

Any changes requested before production may affect:

• Price
• Lead time
• Delivery estimate
• Technical feasibility

We are not obliged to accept requested amendments after an order has been submitted.

8. Customer Content and Artwork Responsibility

You are solely responsible for all content submitted, uploaded, entered, or approved by you, including:

• Text
• Spelling
• Grammar
• Logos
• Images
• Graphics
• Symbols
• Dimensions
• Layout choices
• Colour choices
• Instructions and specifications

We produce customised products strictly in accordance with the content and instructions supplied or approved by you.

We do not guarantee to check or correct:

• Spelling mistakes
• Grammar errors
• Factual inaccuracies
• Formatting inconsistencies
• Low-resolution files
• Unsuitable artwork
• Missing bleeds, margins, or print setup issues
• Legal ownership or licensing rights in submitted materials

You acknowledge that any errors in the final product resulting from the content, files, instructions, or approvals provided by you are your responsibility.

9. Intellectual Property and Rights in Submitted Content

You confirm and warrant that any content you upload, enter, create, or approve through the platform:

• Is accurate where it states facts
• Is lawful
• Does not infringe any copyright, trademark, design right, privacy right, or other right of any third party
• Is owned by you, licensed to you, or otherwise used with proper authorisation

You remain responsible for the legality and use of your submitted content.

All intellectual property rights in the website, its software, editor, templates, branding, text, graphics, and other platform materials remain our property or the property of our licensors.

Except as necessary to use the platform for placing an order, nothing in these Terms transfers any intellectual property rights to you.

10. Use of Designs and Layouts for Marketing

By using the MessageWorks platform and placing an order, you agree that we may capture, store, and use non-confidential examples of designs, layouts, or artwork created through the platform for:

• Portfolio use
• Website content
• Social media
• Case studies
• Presentations
• Advertising and promotional materials

Where reasonably possible, personal, confidential, commercially sensitive, or identifying information may be removed, blurred, cropped, or anonymised.

If a project is clearly confidential in nature and you do not want it used for marketing purposes, you should notify us in writing before production begins, and we will review that request.

11. Proofs, Previews, and Production Files

Where a preview, proof, approval screen, or design confirmation is provided, it is your responsibility to review it carefully before approving production.

Approval confirms that you accept the submitted or displayed design, including the relevant text, layout, and general appearance.

On-screen previews and proofs are intended as a guide only. Final production may vary slightly due to:

• Print technology
• Substrate or material
• Finishing methods
• Manufacturing tolerances
• Colour conversion, including RGB to CMYK conversion
• Machine setup and technical limitations

If files are not supplied in a format suitable for production, or if RGB, low-resolution, or otherwise non-standard artwork is used, the risk of resulting differences or print issues remains with you.

12. Prices

All prices shown on the website are in EUR and are inclusive or exclusive of VAT as stated at checkout.

Delivery charges, installation charges, design charges, or other fees may be added separately where applicable and will be shown before payment is completed.

We take reasonable care to ensure that pricing displayed on the website is accurate. However, errors may occur. If we discover an obvious or material pricing error before production starts, we may:

• Contact you for instructions
• Cancel the order
• Refuse to process the order at the incorrect price

Any promotional pricing, discount codes, or special offers apply only as stated and may be withdrawn or amended at any time unless already confirmed in an accepted order.

13. Payment

Payment must be made in full before production begins, unless otherwise agreed by us in writing.

We may accept payment through methods made available on the website, including card payments, Stripe, PayPal, or other listed methods.

By submitting payment, you confirm that:

• You are authorised to use the payment method
• All billing details provided are accurate
• Sufficient funds are available

If payment is reversed, charged back, declined, or found to be unauthorised, we reserve the right to suspend production, withhold delivery, recover costs, or cancel the order.

14. Delivery

Delivery times shown on the website or in order communications are estimates only unless expressly stated otherwise.

Estimated delivery periods begin only when:

• Your order has been accepted
• All required artwork, approvals, and information have been received
• Payment has cleared in full
• The order is technically ready for production

We will use reasonable efforts to meet estimated delivery dates, but we do not guarantee delivery by a specific date unless expressly agreed in writing.

We are not liable for delays caused by:

• Incomplete or incorrect information from you
• Delayed approval
• Technical issues with submitted files
• Courier delays
• Force majeure events
• Stock shortages
• Events beyond our reasonable control

Risk in the goods passes to you on delivery or on first attempted delivery where you fail to accept delivery without valid reason.

15. Inspection on Delivery

You should inspect your order as soon as reasonably possible after delivery.

If the goods appear damaged in transit, incorrect, incomplete, or defective, you should notify us as soon as possible and, where applicable, keep:

• The goods
• Packaging
• Labels
• Delivery documentation
• Photographs of the issue

Failure to inspect promptly may affect our ability to investigate a courier or production issue properly.

16. Returns, Cancellations, and Refunds

Because most MessageWorks products are made to your specification or are clearly personalised, you do not have a general right to cancel or return them merely because you have changed your mind once production has begun. This reflects the EU consumer law exception for personalised goods.

Before production starts, cancellation requests may be considered at our discretion. If work has already been carried out, we may deduct reasonable design, setup, admin, or pre-production costs.

Nothing in these Terms limits your statutory rights in relation to goods that are faulty, damaged, unsafe, misdescribed, or not supplied in accordance with the contract. Consumers in Ireland retain their statutory rights in those situations.

Refunds, where due, will be made to the original payment method unless otherwise agreed.

17. Faulty, Damaged, or Incorrect Goods

If you believe goods are faulty, damaged, or incorrect, you must contact us within a reasonable time after delivery and provide:

• Your order number
• A description of the issue
• Photographs where possible
• Any other information reasonably requested for investigation

If, after review, we determine that the product is faulty, damaged in transit, or not produced in accordance with the approved order, we may at our option:

• Remake the product
• Replace the product
• Provide a partial refund
• Provide a full refund
• Offer another reasonable remedy

We are not responsible for complaints arising from:

• Customer-approved artwork errors
• Spelling or grammar mistakes supplied or approved by you
• Low-quality files
• Issues inherent in files or specifications provided by you
• Minor colour or positioning variations within normal production tolerance

18. Service Availability and Website Accuracy

We aim to keep the website available and functioning properly, but uninterrupted or error-free access cannot be guaranteed.

We may suspend, restrict, update, or withdraw the website or any part of it for maintenance, security, operational, or business reasons.

Information on the website may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct such errors and to update information without liability.

19. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy, applicable Irish law, and the GDPR.

Depending on the circumstances, we may process your data in order to:

• Create and manage your account
• Process and fulfil orders
• Communicate with you about your order
• Provide customer support
• Meet legal and tax obligations
• Improve our website and services
• Send marketing communications where permitted or where you have consented

Under the GDPR, individuals have rights including rights of access, rectification, erasure, restriction, objection, and data portability, subject to legal limits.

For more information, please see our Privacy Policy and Cookie Policy.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of rights that cannot legally be excluded

Subject to the above, and to the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses
• We are not liable for loss of profit, loss of business, loss of goodwill, or loss of opportunity
• Our total liability in connection with any order will not exceed the amount paid for the relevant order or affected part of it

Where you are purchasing as a consumer, nothing in these Terms is intended to restrict statutory rights that cannot be limited under applicable law.

21. Indemnity

You agree to indemnify and keep us indemnified against all losses, claims, liabilities, costs, and expenses arising out of or in connection with:

• Your breach of these Terms
• Your misuse of the platform
• Your submitted content
• Any allegation that your artwork, logos, text, or files infringe the rights of a third party
• Any unlawful or unauthorised use of third-party intellectual property by you

22. Force Majeure

We are not liable for any delay or failure to perform our obligations where this results from events beyond our reasonable control, including:

• Strikes
• Transport disruption
• Supply chain issues
• Power outages
• Telecommunications failures
• Cyber incidents
• Acts of government
• Natural disasters
• Fire
• Flood
• Epidemic or pandemic
• Other force majeure events

In such circumstances, we may extend time for performance, suspend performance, or cancel affected orders where reasonably necessary.

23. Changes to These Terms

We may update these Terms from time to time.

The Terms in force at the time your order is accepted will apply to that order.

Updated Terms will be published on the website with a revised “Last updated” date.

24. Notices and Communications

By using the website and placing orders, you agree that communications from us may be provided electronically, including by email.

You are responsible for ensuring that the email address and contact details you provide are accurate and monitored.

Notices from you to us should be sent to: sales@messageworks.ie

25. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

26. Waiver

If we do not enforce a right or provision under these Terms, that does not mean we waive that right or provision.

27. Entire Agreement

These Terms, together with any policies or documents expressly referred to in them, form the entire agreement between you and us in relation to the website and any order placed through it, unless otherwise agreed in writing.

28. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of the Republic of Ireland.

The courts of the Republic of Ireland shall have jurisdiction, subject to any mandatory consumer protection rules that apply.